Refund Policy
📌 Refund Policy
Refunds will only be considered under these conditions:
- Duplicate purchase (same product bought twice by mistake)
- Technical issue that cannot be resolved by our support team
Refund requests must be submitted within 1 Hour of purchase.
📌 Customer Responsibility
Before purchasing, please ensure:
- You have read the product description carefully
- The product meets your requirements
- Your device/software supports the file format
We are not responsible for compatibility issues if clearly mentioned in the product details.
📌 Contact Us
If you face any issue, feel free to contact our support team:
📧 Email: support@encomgroup.com
Phone : +44 7554 542562
We aim to respond within 24–48 hours.
📌 Policy Updates
Encom Group reserves the right to update or modify this policy at any time without prior notice.