Terms & Conditions

Terms & Conditions — Encom Group

Welcome to Encom Group. By accessing or purchasing from our store, you agree to the following Terms & Conditions. Please read them carefully before using our website.

1. General Information

This website is operated by Encom Group. Throughout the site, the terms “we”, “us” and “our” refer to Encom Group. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms & Conditions.

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice.

2. Digital Products

Encom Group sells digital products only. All products available on our store are delivered electronically and no physical items will be shipped.

Digital products may include, but are not limited to:

  • Templates

  • eBooks

  • Digital guides

  • Planners

  • Design assets

  • Downloadable files

3. Order Processing & Delivery

Once payment has been successfully completed, customers will receive access to their digital product instantly or within a few minutes via:

  • Download link on the checkout confirmation page

  • Email delivery to the provided email address

Customers are responsible for entering the correct email address during checkout.

If you experience any delivery issues, please contact our support team at:
support.encomgroup@gmail.com

4. Pricing & Payments

All prices displayed on our website are listed in GBP (£) unless otherwise stated.

We reserve the right to change product prices at any time without notice.

Payments are processed securely through trusted third-party payment providers.

5. Refund Policy

Due to the nature of digital products, all sales are generally final and non-refundable once the product has been downloaded or accessed.

However, refunds may be considered in cases where:

  • The file is corrupted or inaccessible

  • The customer receives the wrong product

  • There is a verified technical issue on our side

Customers must contact us within 7 days of purchase for refund requests.

6. Intellectual Property

All digital products, content, graphics, branding, and materials sold on Encom Group remain the intellectual property of Encom Group unless otherwise stated.

Customers may not:

  • Resell our products

  • Redistribute files

  • Share download links

  • Copy or reproduce products for commercial purposes

Unauthorized use may result in legal action.

7. Personal Use License

Unless specifically stated otherwise, all products purchased from Encom Group are for personal use only.

Commercial resale, sublicensing, or distribution is strictly prohibited.

8. Account & Security

Customers are responsible for maintaining the confidentiality of their account information and ensuring that their device and email account remain secure.

We are not responsible for unauthorized access caused by customer negligence.

9. Limitation of Liability

Encom Group shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our digital products or services.

All products are provided “as is” without warranties of any kind unless otherwise stated.

10. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our policies.

11. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the United Kingdom.

12. Contact Information

For customer support or legal inquiries, please contact:

Encom Group
Email: support.encomgroup@gmail.com

Last Updated: May 2026