Return & Exchange Policy
Return & Exchange Policy
Encom Group
At Encom Group, we specialize in delivering high-quality digital products. Due to the nature of digital goods, please review our policy carefully before making a purchase.
📌 No Returns or Exchanges
All products sold on our store are digital downloads, which means they are non-returnable and non-exchangeable once delivered.
Because digital products cannot be physically returned, we are unable to offer refunds or exchanges after purchase.
📌 Exceptions (If Applicable)
We do offer support in the following cases:
- If you receive a corrupted file
- If the download link does not work
- If you accidentally receive the wrong product
In such situations, please contact us within 3 days of purchase, and we will:
- Provide a working file
- Replace the product
- Ensure you receive the correct item