Digital Delivery 

Welcome to Encom Group.
This Digital Delivery Policy explains how our digital products are delivered after purchase.

1. Digital Product Delivery

All products sold on Encom Group are digital products and are delivered electronically. No physical items will be shipped.

After completing your checkout and successful payment, you may receive your download link directly on the checkout confirmation page.

If the download page does not appear due to a temporary error or technical issue, please do not worry — your download link will also be automatically sent to your email address immediately after purchase.

2. Delivery Time

Most digital products are delivered instantly after payment confirmation.

In some cases, delivery may take a few minutes because of:

• Payment verification

• Email processing delays

• Temporary technical issues

Please allow up to 15–30 minutes for delivery before contacting support.

3. Download Access

Customers must provide a valid email address during checkout to receive their digital files successfully.

Please also check:

• Spam/Junk folder

• Promotions tab (for Gmail users)

4. Technical Support

If you experience any problems downloading or accessing your files, our support team is here to help.

Contact us at:
support.encomgroup@gmail.com
+44 7554 542562

5. Usage Policy

All digital products sold by Encom Group are protected by copyright and are intended for personal or licensed business use only.

You may not:

• Resell

• Redistribute

• Share files publicly

• Copy or reproduce products for resale

without permission from Encom Group.

6. Contact Information

If you have any questions regarding this policy or your order, please contact us:

Encom Group
Email: support.encomgroup@gmail.com
Phone: +44 7554 542562

Privacy Policy

At Encom Group, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, and protected when you visit or purchase from our Shopify store.

Information We Collect

When you use our store, we may collect:

• Name

• Email address

• Billing information

• Payment details

How We Use Your Information

We use your information to:

• Process orders and payments

• Deliver digital products

• Send order confirmations and download links

• Provide customer support

• Improve our website and services

• Prevent fraud and unauthorized activity

Digital Product Delivery

All products sold on our store are digital products. After successful payment, customers receive instant access to their purchased files through checkout download access and/or email delivery.

No physical items are shipped.

Payment Security

Payments are processed securely through trusted third-party payment providers integrated with Shopify. We do not store your full payment information.

Cookies

Our website may use cookies to improve user experience, analyze website traffic, and support marketing activities.

Sharing of Information

We do not sell or rent customer information. Limited information may be shared with trusted service providers such as Shopify, payment gateways, analytics, and email services only when necessary to operate our business.

Data Protection

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Your Rights

Customers in the United Kingdom may have rights under applicable data protection laws, including the right to access, update, or request deletion of personal data.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Email: support.encomgroup@gmail.com
Phone: +44 7554 542562